Shipping Policy

UPS Logo

 

***WE DO NOT HAVE THE ABILITY TO SHIP TO PO BOXES CURRENTLY. SORRY FOR THE INCONVENIENCE***

 

***NEW***  FREE HOME DELIVERY (inside the Lubbock City Limits) ***

Orders $50 or more, inside the Lubbock city limits, are eligible for free home delivery. Just choose the "Customer Pickup / Home Delivery" option when shipping, choose Gift Option, type HOME in the message box when checking out, and we'll do the rest. Orders before 3pm will be delivered that day. Orders placed after 3pm will be delivered the next day. We do not make deliveries on Sundays. Deliveries WILL NOT be left on the doorstep unattended. If nobody is home to accept delivery, we will contact you for a time to deliver. For other questions on home delivery, please call (806) 765-6645.

 

FREE SHIPPING on orders $75 or more / FREE HOME DELIVERY on orders $75 or more in Lubbock  

Most orders ship within 24 hours!

Before we get into specifics, let us be clear on our shipping "philosophy":

•We want to get your purchases to you as quickly as possible.
•To keep things simple, we offer Free Shipping on all orders that contain regularly priced items over $75;
•If there is a shipping charge (for expedited shipping, for example), we are not in business to "profit" from shipping; you are charged what we are charged;

Our primary shipping service is UPS Ground. This service takes 5-7 business days depending on your location (most of our products ship from our primary warehouse in Lubbock, TX).
UPS Next Day Air, 2nd Day Air, and 3-Day Select are also offered during the checkout process as alternative/faster shipping options.

Delivery Time
Delivery Time is dependent on 3 factors:
 
1."Availability". Every product on our website is usually in stock, but if an item is purchased in-store before we are able to update our e-commerce stock, we will possibly be unable to provide the product selected and you will be contacted to receive a refund or alternative product.

2. The method of delivery - our free shipping method is UPS Ground. UPS 3-Day Select takes 3 business days; 2nd Day Air is two business days, and there is an option for Next Day Air but delivery is based on the time of day the order is placed as well as "Availability".

3. Items with a Custom Logo can take up to 3-4 weeks to deliver because of the time required to receive the product and apply a logo to that product

Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.

Free Shipping Offers

Orders containing regularly priced items totaling $75 or more qualify for Free Shipping, which will be shipped UPS Ground (5-7 days for delivery). Order total must exceed $75 prior to tax or shipping charges. Free shipping rates are for US orders within the 48 contiguous states. Restrictions may apply to bulky, long, or oversize items. International orders will incur additional shipping charges. Free shipping does not apply to orders placed through our Team Sales page. 

Free Home Delivery (inside the Lubbock City Limits)  

Orders over $50, inside the Lubbock city limits, are eligible for free home delivery. Just choose the Customer Pick Up option when shipping, type HOME in the message box when checking out, and we'll do the rest. Orders before 3pm will be delivered that day. Orders placed after 3pm will be delivered the next day. We do not make deliveries on Sundays. For other questions on home delivery, please call (806) 765-6645.

Calculating Cost

We do not profit from shipping. Should you charge Rush shipping, or if we're shipping your order internationally, your shipping cost will be exactly the same as we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the items you are purchasing.

Customer Pickup 

We offer the option of picking up your order in store, however we ask you have your order confirmation when you arrive for pick up. You can either print out the order confirmation or show proof of the order confirmation on your smartphone when bringing it in.